This document sets out the as the guide about billing and related information including how we sent bills or invoices to our customers, collect payments and other rules in handling billing enquiries. Any invoice we sent to our customers is treated as a “Bill”.
Information about Billing – Content and Payment Options
We issue our customers with a monthly bill for the services provided. If the services have started after the billing cycle(28th – 27th of every month), you will receive pro rata charges.
Content of your Bill
While providing a bill, we try to include all the information that is necessary and useful for you. The following are the standard content we include in our bill.
- The name of the plan
- The location of the plan if it’s an NBN Connection
- The Billing Period
- The Monthly cost
- Information on where and how to pay the invoice
- Any pro rata charges applicable
- The total value of the bill
Receiving your Bill
The bill will be generated in the first 10 days from the billing cycle and will be sent to the nominated email or by post. If you request for an invoice or bill by post, there is a charge of $2 per bill.
Paying your Bill
The bills generated by us are immediate payment upon reception. There are two kinds of bills that you receive from our team for telecommunication services.
- LeapCom bill for Mobile Services
- LeapCom bill for VOIP and NBN Internet Services
The LeapCom bill for Mobile Services has various payment options while the LeapCom bill for VOIP and NBN internet services receives the payment as a direct bank transfer. The payment options available for paying your mobile services are listed in your bill.
Download this file as .pdf:
LeapCom-Billing-Policy.pdf(
116KB)
